The customer will receive carbon steel flange products.
Foreign trade sales salesman took over the last half of last year, in the continuous communication with customers, received a good feedback from customers.In early April, the customer purchased the carbon steel flange, and the total order amount was 45,400 US dollars. We sent the packaging of the carbon steel flange products according to the delivery date to the Tianjin warehouse document clerk colleagues in advance, and arranged the goods on board.In early June, customers sent an email feedback to our product that they had received. After their inspection, the surface treatment of the carbon steel flange was wrong. They needed to black paint the flange surface, and we sent the carbon steel flange surface for rust-proof oil treatment.Customers reported in the email that their local owners must underpaint the carbon steel flanges, and that they must underpaint all of them again.The main reasons for the incorrect surface treatment of carbon steel flange are first. First, our foreign trade sales colleagues did not check the surface treatment of the customer's last purchase order.Second, the foreign trade sales salesman just took over the customer's orders did not carefully review, did not confirm the surface treatment requirements with the customer, and ignored the surface requirements of carbon steel flange in the production of documents, which is her mistake led to the factory in the surface treatment requirements is the default surface antirust oil treatment.Last week, the customer sent an email feedback to return the carbon steel flange to our factory for too long time cycle, on the other hand, the return fee is more expensive.They just washed out the antirust oil from the carbon steel flange surface and repainted it black.The customer paid us about $6,000.We really cannot accept the cost.Our foreign trade sales colleagues communicated with the manager face to face on this matter, and gave a solution.
