Customer flange quotation different needs timely adjust the communication methods
One of the colleagues of the judicial orchid business salesmen has been in charge of foreign trade sales work for more than a year. She is not responsible for contacting too many customers, and the performance is not too good.She also needs to work hard in a flange sales position.So far, he mainly contact with customers mainly domestic, a few foreign customers.When I attended the regular meeting every Tuesday, I sat down face to face with our manager and found that her communication methods needed to be improved to change her previous thinking mode and reposition her customers to provide better service in the future.When she reported to the manager of last week's work summary and plan to our manager, she always failed to grasp the key points. He spent a lot of time and energy dealing with the inquiry of domestic customers. The center was placed on domestic customers, and her domestic customers would also place small flange orders.Have a domestic customer early invested a lot of time to service, customers need our technical support when inquiry, customers need we draw, she will try to meet the needs of customers, cause customer every inquiry request drawing drawings, when get our drawings, customers from other small manufacturers for cheap purchase flange orders, our foreign trade sales colleagues busy half a day but can't get the order.Through our manager to face, and then solve the problem together.Our manager analyzes that her current communication method is wrong and needs improvement.Haokun company factory flange product positioning in high-end flange price, the company provides customers with technical support to the customer is the customer, but customers need to purchase flange price is low price, our price is too high for customers, on the other hand, choose small factory purchase low price flange products, small factory will not provide technical support, so their strategy is to our company inquiry let us provide drawings, and then they take our drawings to the small factory price, so that they can get a small factory low purchase small factory large flange.I want to change the communication method. In the future, we will only provide the quotation for the customer's inquiry, rather than provide the technical support for drawing the drawings, and then the customer provides the drawings after placing the order.
