Solve the problem of foreign processing fee of ASME B16.5 A105N BL Flanges products
Last month, a foreign customer of the company found that our ASME B16.5 A105N BL Flanges products were flange damaged by the damage of the plywood box of the packaging flange in transit. At that time, the customer timely sent this problem by email to our foreign trade sales colleagues. After communication, the customer was anxious to ask for ASME B16.5 A105N BL Flanges product and finally negotiated that the customer could find workers to process and repair, and the maintenance cost was borne by our Haokun company. A few days later, the customer emailed us back about the cost of processing and repair. In total, EUR 2,000 was spent. At that time, our manager was a little surprised to hear this number. The price of processing and maintenance flange was too high, catching up with the price of ASME B16.5 A105N BL Flanges products. According to the cost of processing and maintenance flange in foreign markets, the customer wanted the flange maintenance and processing cost was too high this time. If this is high, we will not negotiate with the customer for processing and maintenance. We should have had the insurance company settle for it. The warranty company will not require ASME B16.5 A105N BL Flanges products, but to take the flange product surface bump degree to verify the claim. However, we negotiated to settle the insurance company's claim in order to get the goods early, and we did not expect that the cost of repairing and processing ASME B16.5 A105N BL Flanges products was so expensive. Just like when there is a problem in the car, the insurance company staff can determine the damage face to face to get the corresponding claim settlement. We consider that the customer urgently need the ASME B16.5 A105N BL Flanges product to give up the insurance company's claim settlement. If the insurance company to solve claims need a long time claims process particularly trouble, considering the customer urgent need ASME B16.5 A105N BL Flanges products to negotiate to solve the fastest way is to find local workers repair processing, reasonable maintenance installation costs we can accept, but the high cost of ASME B16.5 A105N BL Flanges products when we can't accept. I hope the customer can negotiate with us as soon as possible to solve the problem of the payment of maintenance and processing costs.
