P245GH / C22.8 WN Flanges customer feedback is required from German customers.
Today our company foreign trade sales colleagues give me a claim order, this is his first claims orders this year, the customer is a German customer, why the claims, the customer is very strict with product quality, we have cooperated for three years of old customers, has not been any quality problems, this is the first time a problem.The customer purchases is WN Flanges, the size is DN80, the flange material is P245GH / C22.8, the quantity is 200 pieces.The reason for customer claim feedback is the packaging quality problems, flange bumps, scratches, P245GH / C22.8 WN Flanges fell in the gap of the box, resulting in bumps. The customer fully inspected the P245GH / C22.8 WN Flanges products, and the repair cost was 2405 RMB, which was directly deducted from the subsequent new orders.When our foreign trade sales colleagues received the customer claims feedback to our factory, the factory handled the first time to investigate the reasons, did the quality information feedback of the factory packaging department caused the customer claims processing reason analysis: P245GH / C22.8 WN Flanges flange packaging has special requirements, up and down, There should be a partition between each flange, and a higher part on it. When the cushion is not flat, there is a gap between the flange. In addition, the flange plywood wood box is not strong, resulting in P245GH / C22.8 WN Flanges shaking back and forth during transportation, and eventually leads to bumps.
In the future, similar things are not allowed to happen, the factory has taken some measures, plywood and wood box production and acceptance must be firm, packaging strip is tight, P245GH / C22.8 WN Flanges and the cushion and the box should be closely pasted together, there can be no gap in the middle, the box can not be deformed in transportation.
