（1）、After-sales Service Organization Chart
（2）、After-Sales Service
1、The company set up a after-sales service system under the leadership
of the general manager and authorizes persons in charge of quality to
carry out the full work.The persons in charge of quality takes full
responsibility for the after-sales service quality and lead after sales
service and quality management work.The marketing department is
responsible for organizing and coordinating after-sales service
personnel,seriously fulfill the duty of service quality.Our company has
offices in Beijing,Shanghai and Taiyuan.There are 12 after-sales service
people who all have a wealth of experience and excellent
technology.They’re all familiar with the performance,structure and
characteristics of the product and they have strong analytical and
problem-solving skill.
2、Each batch of products being sold,the marketing department will call
the clients to inquiry product quality status and get the information of
the product quality timely.If the clients have problem with the product
quality,we will put forward disposal idea within 24 hours after
receiving the objection.Product quality problems and treatment results
will be archived.
3、General manager will irregularly organize the quality
department,marketing department and other relevant personnel to the
clients’to pay a return visit with an open mind to listen to the
customer's comments and suggestions on my company's products.At the end
of the year,the customer satisfaction survey will be made to collect the
evaluation and suggestion on the company's quality,delivery time and so
on.The marketing department will summarize and analyze survey result
and keep continuous improvement to enhance customers’satisfaction.
4、My company adheres to the principle"quality first,customer
satisfaction",and strict internal management.From raw materials to
finished products,they are all in strict accordance with the provisions
of the quality system files.Full-time inspectors will control product
quality strictly.
（3）、Flow Chart of after-sales service
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